Shipping and Returns

Handling

Most orders are shipped within 1-3 business day. 

 

 

Shipping

Domestic orders over $75 after discounts are shipped for FREE.

We ship from Lexington, Kentucky 40502. UPS Ground shipping is between 1 and 6 days delivery. You can check UPS delivery schedules for your location from 40502 here. Priority Mail is not guaranteed but should take 1 - 3 business days. Parcel Post is estimated at 5 - 14 days but can take up to 21 days.

Shipping prices are based on the weight of the products.

We currently only ship within the USA. 

 

 

Payment:

We accept all major credit cards (Visa, MasterCard, American Express, Discover)

 

 

Returns

Our Return policy lasts 30 days. During this time you may return your goods for refund, exchange, or store credit. Refunds are for products only and shipping fees will not be returned.To be eligible for a return, your item must be unused and in the same condition that you received it. Customers also pay return shipping costs.  All non-damage related returns are for account credit only.  If it is beyond 30 days, unfortunately we can’t offer you a refund, credit, or exchange. 

Please note that due to the handmade nature of Fair Trade items, slight variations are to be expected and add to the beauty and the authenticity of our items. Please contact us in advance of shipping the item.  

Damaged items should be reported within 7 days of delivery. We will always replace, refund, or credit your account for damaged or missing items. You must photograph damaged items and keep packaging for 48 hours after reporting damage, so that we can enter a claim with UPS

If you purchased an item from the Global Crafts showcase,  please return your item to: Global Crafts Returns (FTR), 2808 Hibiscus Drive, Edgewater, Florida, US 32141.
Important: Please include the paperwork you received with your order or a print out of your email confirmation to enable us to process your return. 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

PLEASE NOTE ALL OF OUR ITEMS ARE HANDMADE~ Our artisans produce many pieces and like to be creative, therefore they may change paint colors and patterns at times~  Many items are from vintage patterns and will vary from the pictures on the website. If you prefer a certain color or pattern whether in the pottery or purses and textiles~ please call, email customerservice@luciasimports.com or leave a comment in the "comment box"~ the colors listed on pottery item drop down menus are for the background colors ONLY~
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